I have extensive experience working on various complex enterprise applications and understand the importance of collaborative efforts between UX and product management for a product's success. My core strengths include:

Enterprise Apps

Designing workflows for various enterprise applications: Case and Document Management, Dashboards and several Search Portals:

  • High-level workflows
  • Presentations, infographics
  • Storyboards, swimlanes, user flows
  • Task analysis, features matrix

Users Research

Uncovering and analyzing users needs and business requirements to determine the feasibility of design within time and cost constraints:

  • Empathy maps
  • Personas & Journey maps
  • Prototype testing
  • Analyzing user research

User Testing

Using metrics to determine the efficiency of user experience. Creating clickable prototypes, presenting and analyzing feedback.

  • Prototypes, wireframes, mockups
  • Surveys, A/B testing
  • Remote observations & Usability reports
  • Calculating success scores and time

User Support

Communicating with users via different channels and observing their behavior with an objective to uncover usability issues:

  • Onboarding & User guides
  • New features announcements
  • Job aids
  • Designing contextual help

Agile Collaboration

Continuously working with a delivery team to ensure that design goals are maintained through implementation:

  • Conversations with developers
  • Redlining specs
  • Testing features
  • Weekly refinement sessions

Design System

Creating standards and UI Rules for applications, setting standards for enterprise-level Design System:

  • Pattern research
  • Enterprise design guidelines & rules
  • Design team feedback & mentoring