Skills

I have extensive experience working on complex enterprise applications and understand the importance of collaborative efforts between UX and product management. I am currently learning how latest AI tools speed up UX process.

Enterprise Apps

Designed for complex workflows for various enterprise applications: Case and Document Management, Dashboards and Search Portals:

  • High-level workflows
  • Presentations, infographics
  • Storyboards, swimlanes, user flows
  • Task analysis, features matrix

Users Research

Uncovered users needs and business requirements to determine the feasibility of design within time and cost constraints:

  • Empathy maps
  • Personas & Journey maps
  • Prototype testing
  • Analyzing user research

User Testing

Used metrics to determine the efficiency of user experience. Creating clickable prototypes, presenting and analyzing feedback.

  • Prototypes, wireframes, mockups
  • Surveys, A/B testing
  • Remote observations & Usability reports
  • Calculating success scores and time

User Support

Communicated with users via different channels and observing their behavior with an objective to uncover usability issues:

  • Onboarding & User guides
  • New features announcements
  • Job aids
  • Designing contextual help

Agile Collaboration

Collaborated witg delivery teams to ensure that design goals are maintained through implementation:

  • Conversations with developers
  • Redlining specs
  • Testing features
  • Weekly refinement sessions

Design System

Created standards and UI Rules for applications, setting design rules for enterprise-level Design System:

  • Pattern research
  • Enterprise design guidelines & rules
  • Design team feedback & mentoring
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